Simple - At our delivery end. We have Delivery partners, who have tremendous amount of connecting offices throughout popular Cities. We have a network of vehicles that pick up the product from the source and deliver to your doorsteps. We do depend on courier companies and have sourcing and delivery fully under control; it allows us to give you the worlds best products in the fastest time possible from source to destination. We have a fair amount of control over our schedules. The factors that are not in our control are transporter schedules, our primary means of supply in to the Cities. However, it is extra ordinary situations and barring acts of God, we deliver on time 90% of the time.
We provide product that is 1 to 6 months fresher than the product that you currently get from the market and deliver that at potentially much lower prices than the local market. What this means is that we operate with razor-thin margins and for us to break even we need to add a delivery charge based on the location. As our volumes increase, we are hoping we can lower this cost.
We support online payment methods for now. No extra fees are charged for using any of the payment methods. We are hoping to open the cash on delivery as in future updates. Our trusted payment gateway is a RazorPay-backed payment gateway system.
Yes. We do not store credit card details in our system. All online payment-related transactions are carried out using a trusted RazorPay-backed payment gateway system.
After a successful transaction, your account will get debited immediately.
This happens, simply, when you take too long to make the direct debit payment and do not manage it in the specified amount of time. Go back to the Gram2Home App /gram2home.in site and you will be presented with a page to re-attempt the online payment or try after sometime.
To place a successful order, your payment transaction has to get verified successfully at your bank’s direct debit gateway. The verification can fail for various reasons. If you made a successful payment but the verification failed, do not worry. The amount debited from your account will get credited back within 7 working days.
Go back to the Gram2Home Home Page / gram2home.in site and you will be presented with a page to re-attempt the online payment or re-attempt with other online payment option.
The account that you used for payment will get credited with the refund amount within 8-9 working days.
GYou can use other payment options (Credit Card / Debit Card / UPI / Wallet) to pay. In case you are unable to pay using any of those options.
If you have any complaints or suggestions about the content published on Gram2Home Application /gram2home.in site, please write to our Support Officer at agrioneek@gmail.com